These days, I’m rarely around difficult people. Why? Because I work from home.
There was a time when my day was filled with difficult people. And, in the interest of honesty, I may, just may, have been a difficult person. Maybe. Let’s just say that my career in the pharmaceutical industry involved a lot of conflict and a lot of strong people with strong opinions.
Lately, a certainTweeter in the news keeps reminding me of a valuable set of tapes I listened to and share: “Coping with Difficult People,” by Robert M. Bramson PhD. Although Bramson describes several personality traits that may become difficult, the ones I have the most trouble with are the Sherman Tanks, Exploders, and Snipers, all aggressive types of behaviors.
- Sherman Tanks are people who run roughshod, bluster, and bully.
- Exploders, well, they explode in an angry tirade;
- Snipers hit with sarcasm and humor from behind cover.
Twitter is a great place for Sherman Tanks. The most common response is to try to fight fire with fire. Bramson point out the error of this response. He says that even if you win, it turns a Sherman Tank into a Sniper, also happy Twitter users.